Best Businesses in Indianapolis, IN

I called Steve for a quote on a late Friday afternoon to replace our washer's hot and cold valves. He asked me to text him a picture and in minutes I got a response with options. Jesse arrived late Monday morning, knocked it out and left the area clean. Highly recommend!

We have had lots of plumbing issues in our older house. Steve and crew have been great at fixing our problems and we will not use anyone else.

Mike R. came out and explained all of the options available for water softener and reverse osmosis systems.  He was courteous, very thorough and knowledgeable.  We plan to go forward with the systems we chose.  Thanks Mike!

I highly recommend Hope Plumbing. On a Sunday night we realized our basement was flooding from our water heater. They sent someone out Monday morning and we had a new water heater that day. They also fixed other issues in our utility room due to the builder not installing correctly. Hopefully this will save us money in the future. Everyone we worked with were professional and easy to communicate with.

Called them at 730 and someone was at the house by 915. They diagnosed the problem and fixed our water heater! Very polite, knowledgeable, and FAST!

Submitted quote for toilet replacement. Grateful Plumber responded. Need more information please call. I replied, Just a simple toilet replacement, could you provide estimate before the call?

Ungrateful Plumber responded with - Please call ****.

Please for the love of god listen to the customer's simple request or explain your rationale.

Toilet replacement estimated 350-500 buckets! Was that so hard.

Update: Owners real response. A little different from his public lol.

Excellent company to work with! We had 3 different companies come out to check our broken air conditioner and provide us with a quote on a new unit, and Chapman surpassed the other companies in every way. They were knowledgeable, professional, and easy to work with. I'd recommend them to anyone!

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

Mike built us a trash can cabinet  for under our counter. He was on time, reasonably priced, and did great work. It looks like it was part of the original kitchen floor plan. We plan on using him  for several other projects.

Called for a simple service appointment and Bob didn't sound like he wanted my business at all. I told him someone else had worked on the issue in the past and he said, Why don't you just have them do it? I asked what his minimum service call was and he said, If I have to sit around for a couple hours, probably a couple hundred bucks. At least it's good to know about his level of professionalism  before hiring him.

Highly recommend Sean Mooney of Carter's My Plumber. We had some ongoing floor drain issues (that were not staying fixed). A friend referred us to Sean, and we are so happy with his work. Extremely thorough, knowledgeable, and service oriented. Very reasonable price. Ours was a drain issue--older home (built in 1947). But I now plan to call them for everything. Their service level was super impressive from the call back by Tonya (after business hours) to the work by Sean.  I haven't seen this level of service in a very long time!

After another plumbing company came out and misdiagnosed where the source of a leak was, I called Howald. Austin responded immediately and came out within an hour. It turned out to be an issue for HVAC and not plumbing. Dan from HVAC was on call for the weekend and came out the same evening. He quickly found the problem and fixed it. So thankful for the intelligent employees at Howald!

BUYER BEWARE!!  We called this company to assist with a leak in our shower.  We had used them before and felt they were fair in their pricing.  This time however, they gave an estimate of costs at nearly $2000 to repair a cracked valve.  We were surprised at how high the estimate was.  Feeling uneasy about the cost, my husband did a little research.  He discovered that the valve had a free lifetime replacement warranty.  My husband ordered the part from Delta and they shipped the valve to us free of charge.  It cost us a little under $100 to repair the whole issue, including replacing the drywall we had to cut out to access the pipes.  Needless to say, we felt they were less than honest in their estimate.  Additionally, when the tech was in our home, he was commenting about our need to upgrade our water softener and HVAC systems for efficiency purposes, which are still running and in good repair.  

After providing us the estimate, the tech never returned to pick up the tools he left at our home.   He also didn't clean up the mess he created when he made additional cuts into our drywall when evaluating the cause of the leak.  We cannot recommend this plumbing company.  If I could give them zero stars, I absolutely would.

After fixing my first issue, I called Mike for help with high water pressure. Mike jr came out, worked his magic and put a pressure value in where the water comes into the house. He was quick, efficient and easy to work with. This family is amazing and I highly recommend Maxwell & Sons for your plumbing needs.

They came out today to fix low pressure on hot water. Turned out to be a pipe almost clogged completely clogged clogged with lime. While they were here we had the tank replaced. Very happy with the service. Would use them again.

We bought a new home and had some minor plumbing issues to get looked at. Unfortunately for us this plumbing service was what Angie's List recommended.

Was charged 300 dollars for a tightening on the toilet and an incorrectly hooked up fridge. He was here about 1.5 hours, charged for 2, and half of the time was spent wandering back and forth from his car and fixing a mistake he made in hooking up the fridge to the water line. On top of this was extremely unfriendly and lazy- told us to call the manufacturer for a leaky faucet and for a leaky dishwasher. Told us it would cost us another 600 to cut a hole in the floor and run a pipe into a small room to move the washer up from the basement. Generously took off 15 dollars for making a mistake that he tried to convince us didn't matter and was extremely rude about correcting.

Cannot recommend less. Extremely Unsatisfied.

I called yesterday after a couple of weeks with no AC in this Indy humidity! They put me on a cancellation list which I was already on a few but just trying to get someone as quick as possible. I have a 100 pound Great Pyrenees who was not enjoying the heat either. To my surprise they called and could get me in same day! Mitchell showed up and was very nice, easy to speak with and very friendly with all my crazy dogs. It started thundering and lightening with rain coming any minute. He worked as quick as possible to get my AC recharged and got completely soaked finishing up! But he finished and was still smiling. The work was finished for less than 6 quotes and estimates I had received! He also sold me on a warranty they carry that offers 2 service calls a year and they make sure the system is working good. SOLD! Thank you Mitchell and Action Air!

I called at nearly 7:00 pm Friday night of Labor Day weekend
My call was returned in 10 minutes a well spoken helpful service tech named Bryant asked a few good questions.  He said he could be there in 45 minutes
He arrived in 30 minutes
He diagnosed the problem and fixed it
He was professional, capable and friendly
I signed up for their maintenance program and he fixed my ac so I can enjoy Labor Day weekend with AC
I am a fan of this company and Bryant
This will be my company for such needs in the future.

Our AC unit was getting some heavy condensation on it, as if something inside was freezing, and we had a guy from Peterman come out to try to figure out what was going on. He probably spent 2 maybe 2.5 hours trying to diagnose the issue. At one point he was on the phone for like an hour with who I can only assume was a person more knowledgeable than him. He finally just told me he didn't know what was wrong with it and that he didn't want to tell me to pay for a replacement of a part that wasn't necessary. Fair enough.

He mentioned that some exhaust pipe that we had was improperly installed because it needed a joint so it could be removed in order to be flushed out periodically. I asked him how much that would cost, and he said $47. I didn't want to cut PVC and try to do it myself, so I told him sure go ahead. He spent 15-20 minutes cutting the PVC pipe and adding a joint to it. He also flushed it out for me. The diagnosis (which didn't yield any results) cost $60. So we were at $107.

Then he told me he had some stuff called A/C Re-New which was similiar to additive you would put in your fuel to flush out your car engine. He assured me it wasn't snake oil even going as far as showing me YouTube videos of how it works. He said there was a 50/50 chance that it would make my system run normally. I thought well it's just a 4 oz bottle of some liquid he has to put in my system; it can't cost that much money. I asked him to give me a quote on it.

$324.

$324 for them to pour a 4 oz bottle of something in my system.

But sir it will save you thousands of dollars on future repairs.

Finally he talks me into it, saving me a few dollars by signing me up for their Peterman Protection Club ($16/month).

I should have done more research before telling him to do it, but I didn't want to just have him stand there while I try to figure out if him pouring this stuff in my system was worth $324, so I was like whatever I mean 50/50 let's roll the dice on it, and maybe it will stop my system from freezing up. He left my garage, and I thought he was just going out to his vehicle to grab something because he came back in like 2 minutes. He tossed me the empty bottle of A/C Re-New and said, alright you're good to go; can you toss that in the trash for me?

It didn't solve our problem. Our system froze up again the next day. So then I thought let me check out this A/C Re-New stuff.

First of all, the bottle costs $70. Anyone can buy it online. It's not something that's exclusive to HVAC professionals. The special tool that you need to put it in your system is $110. So $180 total. There is a YouTube video that shows you how to put it into your system yourself, and it takes less than 5 minutes, which their employee demonstrated by taking 2 minutes.

So I thought to myself, man these people have these tools; they only had to pay for them once, and if they're paying $70 for a can of this stuff (probably paying less because they buy them in bulk), they're making $254 off their customers every time they dump a can of this stuff into their system. That seems a little outrageous to me because he installed a $2 piece of PVC in my system for $47 and that took him 20 minutes. So 20 minutes of labor costs $45.

But for the A/C Re-New, 2 minutes of labor costs $254?

I called them the next day and explained all of this to them. I even had the owner of the company, Chad Peterman, call me and tell me how they have overhead costs, and they need to pay employees, and he stands by all of their pricing. He told me that they price their services to make 10%-15% profit. That might be the case on some of their services, but when they charge $324 to dump a $70 4 oz can of liquid into your unit, they are making much, much more than 15% profit. You don't need to have a PhD in mathematics to see that.

We had a guy from a different company come out to see if they could figure out why our system was freezing up. Within 10 minutes he discovered the problem. Our return air filter just needed to be replaced. Apparently when your filter is old and clogged, it reduces airflow going into your unit, and because there isn't enough air moving over the coils, they get too cold and freeze up. He sold me the filter for $40 and was even kind enough to waive the diagnostic fee because he felt bad that we already got robbed by Peterman.

The bottom line is this. Peterman Heating, Cooling, and Plumbing might have some nice people working for them, but the people they send to do work at your house might end up wasting 3 hours trying to find a solution when a different company will come and do it in 10 minutes. And that kind of sucks, but sometimes people are new at their job, so it's excusable. What's not excusable is them taking a $70 can of some liquid and charging people $324 to spend 2 minutes putting it in their system.

Chad Peterman is a charlatan who will unapologetically swindle you out of a significant amount of money.

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